Delivery and Returns

You may request an exchange or refund within 28 days of receipt of your order from Pure Collection. Note that items must reach us in the same condition received by you, and must be unworn, unwashed and in their original packaging with labels attached.

*For Sale & Clearance items, this period is reduced to 14 days.

We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are processed in the order in which they are received.

When we have processed your parcel we will confirm this to you by email.

Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

Customers returning items are responsible for any postage charges incurred.

The simplest and most convenient way is to use a Pre-Paid Royal Mail returns label for just £2.50, which you can add to your order in the checkout.

If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the return label to your packaging and drop off at your nearest Post Office.

Then sit back and wait for your refund or exchange.

Pre-paid return labels are only valid in the UK

Take your parcel to the Post Office and request the standard parcel delivery service. Our address for returns is:

Pure Collection
PO Box 434
Burgess Hill
RH15 5EN
UK

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us. The bag should have a tape that you can re-use.

If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within.

To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the "Refund" column and please include the name or product code of the unwanted garment.

We will process your return as quickly as we can, but during our busy times (especially during high season in the winter and after Christmas) this could take up to 20 days. Our returns are processed in the order in which they are received.

It can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

To request an exchange for your item, simply return it to us along with a filled out exchange form, clearly stating which garment is desired (product code, size, and colour.) You will find the exchange form on the back of your delivery statement.

Do not worry if you have lost your statement. If this is the case please enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.